Help for sellers and buyers! Item descriptions must be in the primary language of the eBay site where the item is listed; Activity that doesn't follow eBay policy could result in a range of actions including for example: administratively ending or canceling listings, hiding or demoting all listings from search results, lowering seller rating, buying or selling restrictions, and account suspension. Press J to jump to the feed. The buyer then tells me the 1st cd was scratched when it arrived and didn't work. By using our Services or clicking I agree, you agree to our use of cookies. Nothing on this page says that this is an aftermarket controller. Press question mark to learn the rest of the keyboard shortcuts. Recently sold a piece of camera equipment, listed as used but otherwise as new. 1. If you see an item that shouldn't be listed on … After perusing some listings i found one, read the description (it's blank except for the mandatory fill ins for item type and this one says its "manufactured by microsoft"). Total price was about £400. eBay. The item was faulty and a copy of the original but was described as genuine. Return postage? It’s been a long time since I returned something but wasn’t return postage on the seller? Nothing on this page says that this is an aftermarket controller. For returning an item not as described, the seller's responsible for both the return shipping cost and fully refunding you, including the original shipping cost. Yeah did that! Item Not As Described - Seller Refusing Return or Refund. Ebay told the Observer that, as the buyer had declared the part “not as described”, he was due a refund. I rang recently to challenge an item not as described case. You may be asked to return the item to the seller to be eligible for a refund. Falsely claiming an item was not as described; Returning an item other than the original item received ; Using or damaging an item and then returning it; You can find more information about our returns policies by referring to our eBay Money Back Guarantee policy and our Condition of returned items policy. The inexperienced seller thinks that because they said it works in the listing (which it does) that they are following eBay policies. Nothing on this page says that this is an aftermarket controller. After perusing some listings i found one, read the description (it's blank except for the mandatory fill ins for item type and this one says its "manufactured by microsoft"). Options. However, in the description she stated everything was immaculate and only worn once or twice. I recently purchased an item that was not as described in the listing. I described like that, and sold it. eBay "item not as described" scam, what do I do now? Currently a buyer can wait until the 30th day to claim 'item not as described'. I contacted the seller and he ignored me for more than one week and then asked me if I had returned the item, which I didn´t. I am a new buyer to Ebay, and I was not aware that if my item gets to me not as described that I will have to pay for return shipping; I guess that I've dealt with Amazon so long that I assumed a company would stand by a customer who is getting ripped off. Help; Buying on eBay India. If an item hasn’t arrived or isn’t as described, go to My eBay, select the item in your purchase history, and reach out to your seller. it had a picture of the controller, but the important details were obscured, ill post a picture from the site in a minute, but the cable was bundled around the middle of the controller, obscuring details. I get it and it's aftermarket. With this in mind I bid quite high for them and won. For sellers with less than 400 listings in the previous three months, eBay will review a year's worth of transactions. Here are a few examples of when to report an item: It infringes on someone else's copyright; It's prohibited for sale on eBay; This isn't an exhaustive list – you'll find all the rules about what's allowed on the site in our listing policies. I purchased a jacket that was described as one size, and when I received it, it was a completely different size as clearly stated on the jacket's label. Lastly in order to receive support for the device, you have to register it with the manufacturer. New comments cannot be posted and votes cannot be cast. Cookies help us deliver our Services. It covers purchases paid with PayPal and most other electronic payment methods. No postage label. They are eligible for a shipping label credit for false “item not as described” claims, and they can protect themselves by deducting up to 50% from refunds for decreased value on used or damaged returns. Join × New Post Advanced Search. In this video I go over the steps I took to win the eBay "Item not as described" scam from a SELLER PERSPECTIVE! I want a first party controller but I realize that this could be my mistake as well, so my question is this: Can/Should i open a dispute, of item not-as-described? Mark as New; Bookmark; Subscribe; Subscribe to RSS Feed; Highlight; Print; Email to a Friend; Report Inappropriate Content ‎12-03-2015 10:20 AM. When the seller received it they escalated the case for ebay to make a decision. Any photos? I offered a full refund. Sold a pretty expensive item (a computer audio interface). If it’s a counterfeit then yes you should ask for return or open a case. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I get it and it's aftermarket. I had already done so, but contacted them to ask if I could de-register and the new owner could register with full warranty etc. The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. I bought a bundle of maternity clothes that she listed as BNWT, in fact only 2 items were and the rest were used. While ebay will allow for partial refunds, it is up the the seller whether or not they will grant this to you. If an eBay item is significantly not as described, you can report the problem in either the eBay Resolution Center or the PayPal Resolution Center . Hi guys, I bought an item and it was not at all what shown in the picture. The eBay Money Back Guarantee is not a product warranty. It's my first post in this sub. ( e,g, if the item was broken badly in the post, the seller may not want it back) If eBay agree the item wasn't as described, the seller refunds item cost, original postage cost and seller has to pay return postage costs for the item if they want it sent back. New comments cannot be posted and votes cannot be cast. Within 15 mins I received notfication that I had been sent a refund. Sorry for the ramble. If you've sold on ebay long enough you've had this happen. I actually hardly used it but I'm moving country and figured it would lighten my load to sell it. This is certianly not a unique situation, but having bought and sold for over 15 years it is the first time it has happened to me. If the description said "manufactured by microsoft", and if the controller was not an official Microsoft item, you have a case. Most problems can be solved by direct communication between buyers and sellers. The buyer is claiming he is unable to register his device and get support with the manufacturer because I am the registered owner, which is simply not true and have the emails to back it up. I know it worked when I sent it, I even covered myself by shipping with insurance up to £500, which actually cost more than I charged him for the shipping, which I told him. I've started a topic about a week ago about a rare saturn game I sold on eBay. Go to Category.. Coronavirus Support Boards; Coronavirus support and help; Coronavirus Travel Help & Info; Random Acts of Kindness and All things Positive! Go to Category.. Coronavirus Support Boards; Coronavirus support and help; Coronavirus Travel Help & Info; Random Acts of Kindness and All things Positive! That evaluation is based on the number of return requests for “item not received” or “item not as described.” The review period varies depending on the volume of sales. I've opened a case against a seller for an item being not as described. All in all, frustrating experience so far. A buyer insists the item was not as described in order to force a return. Press J to jump to the feed. Any suggestions? I purchased an item off ebay that is not as described (the size is completely wrong). /r/Ebay On Monday delivery was tracked as delivered. Cookies help us deliver our Services. Sellers are then left to submit 'proof' beyond that of the description and photos in the eBay listing. Essential Money; Credit Cards; Stoozing: Free Cash from Credit Cards; Credit … eBay Authenticity Guarantee items are considered 'final sale' when the seller doesn't offer returns or the return is outside the seller's stated return window, and the item is in new condition. The buyer bought the wrong thing and instead of saying changed their mind they put as item not described to avoid return postage. The seller may dispute your complaint of damage and may not believe it to be damaged. 'Item not as described' What to do, what to do? eBay money back guarantee I think. Total price was about £400. I was wondering how I should handle this. xxbluedragonxx 27. I wanted a first-party xbox 360 wired controller for pc gaming. I get it and it's aftermarket. Turn on suggestions. I got a small item off ebay (commercial seller buy now) and it’s arrived faulty. The unofficial eBay subreddit. Talk to the seller . I just hope that my first purchase I made yesterday doesn't fall into the "rip-off" category. The seller has accepted return but has only provided a return address. this one says its "manufactured by microsoft"). Help for sellers and buyers! If the page doesn’t say it’s aftermarket, what did it say? If you pay for the return shipping, the seller won't be obligated to reimburse you. Ebay item not as described/faulty. Posted 12th Dec 2020. They responded that was fine and I saved the email conversation with the very helpful support staff. He received the item and immediately opened a dispute with PayPal claiming the interface doesn't work but would accept a 'partial refund' for the full amount (!???!!). But I'm at an impasse. eBay explicitly said that there is NO WAY they can change the reason selected on a return.. even if they clearly put the wrong one. /r/Ebay Tell him to return for a full refund. I'm kind of bummed. I will see how this pans out, but i will go through paypal if i cant not get anywhere with him. When I checked the refund it was from ebay themselves and CS have now told me it was a no fault refund. You're right. Press question mark to learn the rest of the keyboard shortcuts. Will the buyer cover the costs to return it? I received an item today that I purchased on eBay. Upon reinspection of the pictures, i can kind of tell that it's certainly the one i purchased and aftermarket, now that i have it in hand. The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. The unofficial eBay subreddit. You would be responsible for return shipping costs and would be required to use a shipping service that can be tracked online. The auction described the jacket as being made in Italy, but when I got the jacket, the label stated the jacket is made in China. By using our Services or clicking I agree, you agree to our use of cookies. For Authenticity Guarantee purchases, eBay Money Back Guarantee does not cover returns on the basis that an item is not as described when the item is considered final sale. I'm already out of pocket. I would also reach out to the seller before I opened a case. Item not as described Aug 6, 2013 7:12:11 PM. Communicate with your trading partner to try to resolve the problem. Obviously PayPal are holding the funds. Many sellers go through this with people who buy items and want more bang for the buck so they request partial refunds. Join × New Post Advanced Search. No partial refunds. I sent an item back as not described. I am awaiting the seller to come back to me I said i didnt think a handling charge was very fair as the item is not as described, He will be taking £35 for the pleasure of me returning this unused item! Frequently asked questions about returns. Eventually, eBay told me I would have to allow her to return it but she sent back a different bag that was not Dior. Ask your seller to send you a prepaid return shipping label. If you don't receive an item you paid for, or you receive an item that's not as described in the listing, we're here to help with guidelines and tools for resolution, as well as PayPal buyer protection. Well it’s either genuine Microsoft, an unbranded replica, a 3rd party brand, or a counterfeit Microsoft controller? A seller can send a brand new in the package item and a buyer can use it, make no complaint of any sort, decide they don't like it, damage it, and open a case. 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