The safety of our guests and employees is our top priority. There is a full exchange of cabin air with outside and HEPA-filtered air every 2–3 minutes and 100% fresh air every 6 minutes. To change a partner award booking, call reservations at 1-800-252-7522 1-800-252-7522. I recently flew United's first B777, N777UA from Denver to Los Angeles. Learn more. And now, the airline is taking some new measures. Come into Carbon Health to get tested before your flight. Schedule changes happen periodically throughout the year as we assess our guest and business needs. Self-service check-in is not available for Havana. However, you may cancel your trip for future travel credit without a fee. One of the big things Alaska Airlines is doing is enhancing aircraft cleaning procedures. We'll see you onboard. Once complete, our procedures are thoroughly audited by the crew lead, who signs and validates a cleaning certificate. Even with airlines blocking as We’ve suspended our warm towel service and blankets in First Class. If you purchased a nonrefundable First Class, main, or award ticket for travel that falls within one of our flexible travel policies, you may change without fee or, cancel your trip and deposit the funds into your My Account wallet or credit certificate via email. Studies have shown "This indicates a link to an external site that may not follow the same accessibility or privacy policies as Alaska Airlines. Each Airline is taking their Covid-19 situation slightly differently. By selecting a partner link you agree to share your data with these sites. – We paused the use of the fingerprint biometric scanner. When you have to face the world, we want to make sure we're all doing it safely—and with each other in mind. Safety is our top priority for both our guests and our employees. All membership expiration dates will be updated by May 1, 2020. SEATTLE, Sept. 30, 2020 /PRNewswire/ -- To help guests prepare for Hawaii's pre-travel testing program, Alaska Airlines will partner with Carbon Health to offer rapid COVID-19 testing at its pop-up clinics across the West Coast, starting Oct. 12 in Seattle. Alaska Airlines eliminates change fees permanently. We’ve always had robust cleaning processes on our aircraft and will continue using disinfectants that are effective against viruses to ensure the safety of our guests and employees. We're giving you the tools you need to feel confident about your travels. Watch video. As we respond to the Covid-19 crisis, flight schedules are being updated more frequently to accommodate varying regional travel requirements in addition guest demand as restrictions are changed or lifted. Your peace of mind is always top of mind, which is why we’re permanently eliminating change fees. is the infection risk from breathing when everyone wears a mask on board. Your Mileage Plan status will automatically be extended at the end of the year to reflect the new December 31, 2021 end date. We'll send you an email confirmation once the change is complete. The federal "Operation Warp Speed" calls on multiple organizations and companies in the logistics of distributing of millions of COVID-19 vaccines. **In rare situations where guests do not exit the aircraft in between flights, sanitizing wipes will be given to each guest remaining on board. We’re operating as safely as possible. Live COVID-19 Your safety is our top priority. Two airlines began offering drive-through COVID-19 tests to travelers flying from Mineta San Jose International Airport to Hawaii last week. In some cases, we’re also using ATP (adenosine triphosphate) testing, where verification is conducted randomly throughout the cabin to ensure the cleanliness level matches a sanitized environment like a hospital operating room. If you used miles to purchase your ticket for travel through May 31, you can make changes with no change fee, or if you cancel, we’ll re-deposit the miles in your Mileage Plan account (and even refund the taxes you were charged). Cleanliness has always been a top priority, but the next level involves techniques that reduce the already low risk of onboard transmission. Alaska Airlines may soon be banning more than a dozen passengers whose behavior was deemed "unacceptable" on a recent flight from Washington, D.C., to Seattle. – We added signage to encourage social distancing. Your mask or face covering must cover your nose and mouth and should only be removed when briefly eating or drinking. of sitting next to someone with the virus is how long it would take to be exposed to an infectious dose on board. The new COVID-19 cases bring the state total of cases to 50,218 residents and nonresidents. Subscribe to receive fare sales, exclusive offers, Mileage Plan™ deals, and hotel and rental car discounts – delivered straight to your inbox. These miles will be reflected in your accounts by January 31, 2021. The confirmation code is invalid. – We are limiting each location to 50% capacity. The shields will be placed at multiple touchpoints, including the ticketing and customer service counters, the gate areas and our Lounges. The airline said it would provide supplies for … Every Alaska Airlines aircraft uses High Efficiency Particulate Air (HEPA) filters as part of our recirculation air systems. All guests and crew are required to always wear a mask, except very briefly when taking bites or sips of food or drink. This doesn't mean it's dirty, it's the active ingredient that is causing the color to come off on the wipe. We plan on continuing service to all U.S. cities that we currently serve. Read more about. Alaska Airlines updates '80s tune Safety Dance for flying during COVID-19 You can dance if you want to, but be sure to wear a mask and wash your hands when you're on a plane. Follow the steps below to cancel, change, or book your flight with flexibility and assurance. We're thankful you choose to fly with us—even when travel plans are on hold. Image by Mindy Bachitt from Pixabay Remember to email or message us via Facebook, Twitter or Instagram with your airfare-related questions or discoveries! To help create more distance between guests, we’re providing our agents with the ability to scan a boarding pass from six feet away—if the conditions are just right. Alaska and Hawaiian airlines have partnered with two different companies to offer the pre-flight tests at the airport's taxi staging area at 2470 Airport Blvd. Beginning April 1, 2021, change fees will be eliminated on Main and First Class fares everywhere Alaska flies. If you're a family who wants to sit together—or you're traveling with a safety or personal-care attendant, please see a customer service agent at airport check-in or at your boarding gate. HEPA filters are believed to be effective to 99.95% or greater in removing particulate contaminants in the air. Learn more about safety and COVID-19-related travel updates. Through a combination of outside air and recirculated air, the air in the cabin is completely replaced by our air flow system approximately every 2 to 3 minutes. Due to the drop in demand for air travel, we have significantly reduced our flight schedule. All companion certificates set to expire in 2020 will be extended. Members who enrolled in a status match challenge between December 1, 2019 and March 31, 2020 will have their trial status extended through the end of 2021. To purchase a ticket with your replacement code, you must use an Alaska Airlines credit card. It’s not happening all at once, rather a bit at a time. Guests wishing to pay for their flight, fees or services at one of our cashless airports will be able to convert cash to a prepaid debit card at a convenient ReadySTATION kiosk for a fee of $5. You can also view your reservation at any time at alaskaair.com. For those of you who cancel flights due to COVID-19 impacts between March 1 and December 31, 2020, the credits in your Wallet will be extended to purchase through July 5, 2021 for travel through May 31, 2022. Our Same Day Flight Change program is not covered by our Peace of Mind waiver, but instead offers an alternative to paying a difference in fare. Individual hand-sanitizer wipes are available on board. If you were recently charged a fee for a change or cancellation made to a trip that now falls under one of our flexible travel policies, please contact Reservations. Some states have enacted travel restrictions, which have resulted in temporary market closures that impact service to Maui, Kona, Lihue and Costa Rica (view all regional advisories). We're helping our guests travel to destinations that require a negative COVID-19 test result. View coronavirus (COVID-19) travel updates. Alaska Airlines launched a new COVID-19 testing program that allows passengers traveling to Hawaii from the U.S. west coast to bypass airport screening and avoid a mandatory quarantine upon arrival. The elite-qualifying miles you've earned January 2020 – April 2020 will be rolled into 2021 to give you a head start on earning status for 2022. To purchase a ticket with your replacement code, you must use an Alaska Airlines credit card. Find the latest stories, travel updates and important information about Alaska Airlines. The airline showed off its Covid-19 safety precautions with a new music video. The air flows from the ceiling to the floor and creates completely new air in the cabin. Our aircraft are equipped with systems that contain two. If you cancel your reservations entirely, and it included a companion certificate, we’ll provide a replacement certificate within 7 business days with an expiration date of 12/31/2020. Apply for an Alaska Airlines US Visa Signature credit card, Apply for an Alaska Airlines US Business credit card, Learn more about Alaska's Canadian credit card, "This indicates a link to an external site that may not follow the same accessibility or privacy policies as Alaska Airlines. At our airports, we're rolling out additional hand-sanitizing stations in check-in lobbies and gate areas. Two airlines began offering drive-through COVID-19 tests to travelers flying from Mineta San Jose International Airport to Hawaii last week. are the odds of contracting COVID-19 on an aircraft. Once the 24-hour check-in window opens, you can move to a different flight on the same calendar day for a $25 or $50 fee (based on flight routing). Alaska Airlines has one of the newest fleets in the country, which ensures our aircraft have the latest filtration technology in use. We will take care of our guests. Between every flight, a dedicated cleaning crew covers the most critical areas using a high-grade EPA disinfectant. To check if your airport is cashless, please visit the. If you booked directly with Alaska Airlines and a schedule change to your trip results in a significant difference of your departure or arrival time, or changes to your connection city, we will contact you prior to departure to make sure you have the correct information. Alaska Airlines Beginning January 1, 2021, change fees will be eliminated on Main and First Class fares everywhere Alaska flies. We're working closely with airport janitorial services to ensure the highest level of cleanliness. What's travel on United Domestic First Class during COVID-19 like? Alaska Airlines seems to be taking it a step further, rolling out a “Next Level Care” operation that takes into account everything from cleaning to touch points in the airport. For flights canceled after August 31, 2020, your credits will display the original expiration date until the extension takes place in late-October, 2020. Your current Mileage Plan status will be extended through December 31, 2021. Please let an agent know if you see something that doesn't meet this standard. As part of your flight check-in process, you will be asked to complete a health agreement. We’ve updated our onboard service to limit the interaction between our flight crews and guests. The HEPA filters are 99.9% effective or greater in removing particulate contaminants, including viruses like COVID-19, and bacteria and fungi from recirculated air. By selecting a partner link you agree to share your data with these sites." The confirmation code or e-ticket number is invalid. due to the frequency of air recirculation, cabin air filtration is comparable to what's found in hospitals. We've developed and validated enhanced aircraft cleaning procedures with the University of Washington Medical Directors, specializing in Infectious Diseases. We will continue to evaluate the situation and may make adjustments as warranted. Plexiglass shields are being installed in all stations throughout our network. Saver fares purchased through March 31, 2021 cannot be changed, but they can be canceled for future travel credit under the. By selecting a partner link you agree to share your data with these sites.". We've limited capacity, enhanced cleaning procedures and adjusted food and beverage services. E-ticket numbers consist of 10 or 13 numeric characters. As an extra level of precaution, we’ve implemented an enhanced aircraft cleaning process between our flights that are on the ground longer than an hour at our hubs. (Photo by Clint Henderson/The Points Guy) One of the extraordinary impacts of the fall in travel demand has been the ease of upgrades for elite members. Alaska Airlines bans 14 people flying to Seattle for being 'non-mask compliant' Fourteen people were banned from flying with Alaska Airlines after violating its … Please enter your Alaska Airlines Mileage Plan™ number or select another option to look up your reservation. Only Alaska-issued 6-letter confirmation codes can be accepted. To cancel a group booking, call our groups desk at 1-800-445-44351-800-445-4435. Alaska Airlines’ policies on Covid will remain in effect until October 31st, but I imagine they’re … You'll see "Mind Your Wingspan" floor decals and signage at check-in as a reminder to stay six feet apart. After you sip or snack, please put it back. Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to share on LinkedIn (Opens in new window), Click to share on Pocket (Opens in new window), Click to share on Tumblr (Opens in new window), Click to share on Reddit (Opens in new window), Click to share on Pinterest (Opens in new window), Questions about reservation changes and travel, Questions about Alaska Airlines’ operation, Questions about safety, cleaning procedures, Learn more about safety and COVID-19-related travel updates. We’ve made the difficult decision to temporarily close all of our lounges, except our location at Seattle-Tacoma Airport in the D Concourse. Your current Mileage Plan status will be extended through December 31, 2021. Your trip may experience more than one schedule change between the time you book your ticket and the day of flight. For your safety and for the safety of others around you, the agreement simply confirms you have not exhibited COVID-19 symptoms in the past 72 hours, have not been in close proximity to someone who has tested positive and will bring and wear a face covering in the airport and on board. Look for more details in a few weeks with info on how 75K members can earn additional bonus miles for travel this year. Alaska Airlines is offering COVID-19 testing for Hawaii-bound travelers. Click here to see other ways to earn miles on the ground. Alaska Airlines wants you to fly with them -- so much so, that they're willing to dance for you. We are making the difficult decision to implement significant capacity reductions for April and May throughout our network. Alaska Airlines said they've banned 14 passengers after a fight broke out during a mid-air flight from DC to Seattle. The latest, lowest fares in your inbox every week. We'll send you an email confirmation once the cancellation is complete. Alaska Airlines released guidelines last month requiring travelers to wear face coverings throughout the airport and flights. Guests who refuse to comply with our mask requirement could have their travel suspended. Instead, the airline is encour… We’ve enhanced our aircraft cleaning procedures between flights. To request a physical card, please email Alaska.Lounge@alaskaair.com with your Mileage Plan number. Alaska Airlines first class cabin on a 737. If you voluntarily canceled your trip and received a future travel credit before the flight cancellation, you are not eligible for a refund. From enhanced cleaning and hospital grade filtration, see nearly 100 ways we're keeping you safe when you fly. © 2020 Alaska Airlines, Inc. All rights reserved. Alaska Airlines transports lifesaving COVID-19 vaccine safely to rural regions of Alaska, Alaska Airlines is planting a tree for every flight to the Hawaiian Islands, 8 ways Alaska Airlines is committed to making travel more accessible, Health experts weigh in on air travel, latest vaccines and ways to combat COVID-19. The e-ticket number entered is invalid. You’ll now have until December 31, 2020 to purchase new travel through November 26, 2021. Tier qualification requirements are not being adjusted at this time, but look for more information over the coming weeks on ways you can earn additional elite-qualifying miles this year. All status benefits will apply, with the exception of the 50,000 bonus miles associated with earned 75K status. Alaska Airlines is taking our love of that decade’s music one step further. Please note: If you wipe the leather seat with your own cleaning wipe, the blue leather dye color may come off. Alaska Airlines wants you to fly with them — so much so, that they're willing to dance for you. Many of you have travel credits or Wallet funds in your account, but aren’t ready yet to make future plans, so we are extending expiration dates. We’re focusing more attention on the areas of the cabin which are touched most frequently such as arm rests, seat belts, tray tables, overhead controls including air vents, light buttons, call buttons and exterior and interior door handles to lavatories. For additional information, please visit our travel advisory page for all the details about our flexible travel policies and travel restrictions. If you used miles to purchase your ticket for travel through May 31, you can make changes with no change fee, or if you cancel, we’ll re-deposit the miles in your Mileage Plan account (and even refund the taxes you were charged). Print your bag tags, touch-free. While Alaska does not fly any international long-haul routes to Asia or Italy, the airline does understand that travelers may have originated in these areas before boarding its aircraft. If your new flight works for you, great! All our aircraft that remain on the ground overnight get a thorough cleaning. We've instituted a workstation cleaning program for the check-in lobby counters and gate counters where the surfaces are wiped down with a disinfectant at a frequent cadence. Differences in fare may apply. We’ve removed all seatback contents, except for the safety card to limit the spread of germs. You do not need to travel before that 6-month extension date – you just need to book your ticket by then. That status will unlock even more benefits as we inch closer to our oneworld® launch in summer 2021. 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