So if you have two networks, make sure your scale AND the device you’re using to connect it (laptop, phone) are on the 2G network during setup. Didn’t realize I needed this till I bought it. 07-22-2020 Most devices are easy enough to reconnect. As an Amazon Associate I earn from qualifying purchases. Wait a moment for the list of networks to appear. I got a replacement scales and cannot get it through WiFi setup. Don't understand how Fitbit can be allowed to sell this product if it has this known problem. Next stop Apple. I recently replaced my NetGear R6000 with a Nighthawk X10. The absolutely, positively easiest way to set up an Aria, old or new, is to remove a battery for 10-15 seconds to get into set up mode, use a laptop hooked to your home wifi network and navigate to the Aria Setup Page and just step through the dialog. On your phone, go to Settings > Bluetooth > your device name > find an option to forget the device. Originally bought for my partner who is trying to put on more weight (fast metabolism and works out) and muscle mass. If other devices are also unable to connect to your Wi-Fi network, restart your router. But in my experience the important thing is that they all use 2.4GHz frequency. If you had bothered to read my post, you would know I have an Aria 2. Follow along as I show you how to set up the Fitbit Aria 2 - Fitbit's new Wi-Fi smart scale with Bluetooth for easier setup. Join an existing conversation, or start a new thread to ask your question. Aria 1 only uses 802.11b and Aria 2 can use 802.11b, 802.11g, or 802.11n. Tap on "Aria 2" Select "Wi-Fi Network" and follow the onscreen instructions If you're still unable to set up your Aria 2 let us know on which step you encounter an issue to complete the steps and if your get a message o n the scale or your computer/mobile device. - last edited on So if you have a N router you need to change the router to use 2.4GHz. Moderator edit: updated subject for clarity. Since you mentioned that your new router is an Xfi, please follow the workaround that is listed in this post. That would be silly and a waste. mayby fitbit should put this on there instruction pages. I've searched web for a few hours and finally found the response on Reddit, I have to capitalize, since Fitbit didn't and this a very serious issue: "ARIA 2 SCALE USES MINOR ELECTRIC SHOCK TO MEASURE PERCENTAGE OF BODY FAT. Go to the Best Answer. If there are 2 or more Wi-Fi networks in range, choose the network your watch should connect to: In the Fitbit app, tap the Today tab > your profile picture > your watch tile. I too was getting frustrated since moving internet suppliers. Any time I switch wireless routers, my two problem devices are always my wireless printer and my Fitbit Aria. Come on, Fitbit. Setting up the Aria requires being connected to Wi-Fi (not cellular) and switching the Wi-Fi networks on your device. 08:26 08:45 14:51, While I appreciate your response I believe this will not solve the problem, If there is any AP pumping out 802.11b signals it brings down the whole frequency range limiting all other AP's and networks within rage by overwhelming the frequency, It does allow you to connect a legacy device, but at the price of crushing high performing networks we are all increasingly dependent on especially with everyone now wireless and many services including gaming and video moved to the network. Explain that one genius. Your answer ‘yes we know it doesn’t work but we don’t care’ seems typical of your rubbish customer service. Come on guys. It then connected on the first setup. by What is my next step? I'm sorry about the connectivity issues you've had with your Aria scales. I recently switched over to a Netgear Orbimesh WiFi system. The effect that you describe was an issue with older b/g/n first gen devices and has been largely or completely mitigated in newer devices. Also worth noting that 802.11n defaults with 5GHz. 04:05. So I read about simplifying your SSID, so I created a Guest WiFi that was super simple, only letters. Too bad so sad. Download For Windows. But in my experience the important thing is that they all use 2.4GHz frequency. 07-22-2020 What is the make and model of your routers? I solved this problem after some experimentation. The latest issue is the device just won't enter setup mode anymore. Tap the network name, then tap Connect. 07-10-2018 Yes, what worked for me was pretty straight forward, I uninstalled the FitBid app on my iPhone, downloaded it again and then added the scale. - edited For Fitbit Aria Air, if you saved a guest's weigh-in to your Fitbit account, you can delete the weight log. Are you guys getting any error message during the setup process? My Aria 2 had been working for the last 6 months, now all of a sudden it decides it can't sync with the WiFi after weighing myself. If you are on Comcast for your internet check out this person's fix. You can’t set up these devices on a Windows 10 device. Moderator edit: updated subject for clarity. Me too! And I’m telling everyone I know to go away with your crappy products. The fact that I am struggling with throwing it out makes me sick. On the Today tab , tap your profile picture > Aria 2. On the other hand, Fitbit’s Smart Scales, the Aria and Aria 2, use Wi-Fi and connect directly to your network. We'll be happy to help. Hasn't sync'd since moving and getting new xfi modem. So even though Fitbit says 802.11b only, I have a 802.11ac router which uses both 2.4GHz and 5GHz frequencies and it would connect to the 2G network (after the usual headache of trying for an hour). You absolute bastards. i have been trying to set up my aria 2 scales to new router for days. 02:17 By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over. To set up and use your Fitbit products and services, you must install the Fitbit app on a compatible device running one of the following operating systems: Apple iOS 12.2 or higher; Android OS 7.0 or higher See additional tips for Android phones and tablets. I'm sorry to hear that your Aria scale couldn't be connected to your WiFi. I was able to solve my problem with it. I was in manufacturing for years, and if something like this ever got out of the door heads would roll. 07-02-2018 That would be silly and a waste. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Last sync date registered 11/4/18. Answered! This post also includes more information about Comcast/Xfinity routers. Specified an empty wifi channel for my neighbourhood. Let me save you and everyone else on this forum some wasted efforts of resetting and going through technical support when their Aria scale stops connecting to the network, I'll bet that in the vast majority of these cases it will be because you have an updated network and you are dealing with a legacy device (the Aria weighing scales). Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here. With your scale and Wi-Fi router nearby, open the Fitbit app on your Bluetooth-enabled phone, tablet, or computer. Fitbit and Aria websites gave me no definitive answers, just re-itterated: "PRODUCT IS NOT RECOMMENDED FOR PREGNANT". If your WAP does not have a second configurable 2.4GHz radio, don’t put the Aria 2 — or any other device with a legacy WiFi adapter — on your existing network. MatthewFitbit. We’re aware of the issue, but may not be able to provide a fix in the immediate future. I'm sorry to hear about the difficulties you've experienced while trying to set up your Aria scales. Get started. by FITBIT ARIA 2 WI-FI SMART SCALE :: Get info and inspiration to set and hit your goals with your Fitbit Aria 2 Wi-Fi Smart Scale. P.s also tried taking batteries out for ten min, router is 8 feet in direct line of sight to router, there are other wireless devices on network which are working fine. MatthewFitbit. 01-30-2020 @Cookie__Monster I'm so glad to hear that you managed to get your Aria scale connected. My guess about other people's issues in this thread is that their router's default wi-fi settings may have Airtime Fairness enabled, and the default Guest wi-fi network may not have that feature enabled. Tap Wi-Fi Settings. So having difficulties connecting my new Aria 2 to Wifi. This device uses a stone-age chipset of, 802.11b which requires bitrates of between 1 and 11Mbps and uses a different modulation scheme so anything using that scheme basically drags *EVERY* radio signal in your house and the surrounding area down to these bitrates and messes with every other network in range the same way, Disabling any new features in your network Wifi router should "fix" the "problem", So turn any high performing network into a slow dated network that crushes your network speeds nd those of every other network in radio range as well should solve your connectivity issues, 10-19-2019 So the 'best answer; was to return to the shop and get a refund? Its seems that the issue is widespread and no on knows how to resolve it or its hit and miss at best. It also does not affect 5GHz devices. ...otherwise just add your oversized paperweight with mine. After weighing in on Fitbit Aria or Fitbit Aria 2, the scale should display a progress bar, followed by a check mark, which indicates the new measurement synced successfully. We understand that this isn't the resolution you were hoping for, but rest assured we are always working to improve our products. This is as far as I get and I can't work out why it won't connect and there's seems to be nothing in support. Aria Wi-Fi Smart Scale Start here Don't have a mobile device available? For some reason for me the connection and/or re-connection of my Fitbit Aria Scale to my Wi-Fi network always gives me a headache. The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. please get firmware update asap, this is ridiculous. Now my FitBit Aria scale won't connect to the wireless network anymore. Hope to see you in our Fitbit Community more often! From the Fitbit app dashboard, tap or click the Account icon > your watch tile. HelsD ... did you lose all your previous data if you delete the scale from your app? Huh? I had tried resetting my router, reinstalling the scales on my phone, connecting via hotspot but in the end simply reinstalling the app worked! This is why we have multiple channels. Aria 1 only uses 802.11b and Aria 2 can use 802.11b, 802.11g, or 802.11n. by Fortunately I only bought it today so hopefully I can return it tomorrow. Remove your watch from the list of Bluetooth devices on your phone (known as "unpairing"). For certain Fitbit devices, you can only connect 1 device to the same account. Can't connect my scales to my WiFi. I read posts from 2015 to 2020.. tried everything but it did not work! Connected to an open wifi network. I’m having the exact same trouble - new router , scales won’t connect - actually their ‘wifi’ only shows up on about 1 in every 30 searches , and then it just instantly says ‘cant connect to Aria ****** ‘. No Amazon in my country so that won’t help. I am beyond furious. don’t assume you know more than us. refuse to change setting on my router as then my CCTV , smart plugs , Alexa , smart bulbs and Sky Q mini box won’t work - and there’s NO WAY ON THIS EARTH I’m shelling out for an updated set of Fitbit scales ... oh , and just to add to this , I’ve now tried 11 times to post this but ‘ There was an error while attempting to post your message . You have to log on to you account online to be able to adjust your wifi settings to do this. Tried changing batteries, same thing, tried updating the WiFi Setup through the app, but that only works if the scale is sitting on the desk right next to my router, if it is moved more than 5 feet away it throws the WiFi Error message. Sync your health data easy-breezy with the built-in Bluetooth to get a clear summary of your weight, body fat, lean mass and BMI sent right to your smartphone. Put scale into setup mode. I paid $200 for this scale and it’s a piece of **ahem**. 09-04-2019 This info will be forwarded to our team since this helps us to keep improving. I've spent countless hours attempting to resync this paperweight to my new wifi only for it to start "Thinking" or be unable to connect. Spent 2 hours trying to sync my Aria. Computers, tablets, phones, and even my IoT gear didn’t give me any trouble whatsoever. Ok I'm an hour into trying to solve this myself. Thank you for posting the update here. Be connecting to the shop and get a little further, but rest assured we always. Pc and contain all the necessary WiFi dedtails scales and can not get it through WiFi setup and... To appear solve my problem with it, edit, or start a new purchase be connecting to your router! 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